What Shipping Methods Are Available?
We offer free domestic Shipping within the contiguous 48 states of America. Shipping to Alaska, Hawaii, and Puerto Rico is available at a surcharge.
Do You Ship Internationally?
Yes! We offer $24.99 flat-rate shipping on all orders outside of America (Up to five items). Delivery times are variable and depend upon seasonality and other factors. Al Naturelle does not guarantee customs clearance of any goods. All clearance fees and documentation are the responsibility of the buyer. Please feel free to contact us for specific information prior to your purchase.
How Long Will It Take To Get My Package?
Domestic packages have a typical handling time of 48 hours and shipping time of 5 business days – You should receive your package within 7 – 10 business days of completing your order payment and will be provided with a tracking number upon goods-shipment.
International shipping times are variable and may take from fifteen to forty-five days for delivery. As a courtesy, we provide tracking details for all international orders.
Payment
What Payment Methods Are Accepted?
We accept all major credit cards, Paypal, and Stripe payments for online orders.
Is Buying On-Line Safe?
Al Naturelle has implemented SSL (Secure Socket Layer) encryption to ensure transactions are safe. You may learn more about the Comodo SSL certificate awarded to Al Naturelle by visiting the link here: www.comodo.com
Orders & Returns
How do I place an Order?
The most expedited and secure method to place an order is to add items to your online cart and check out via the Paypal gateway. We also offer invoicing-services for international customers.
How Can I Cancel Or Change My Order?
You may request a cancelation or change to your order prior to shipment at anytime with no cost. Due to the consumable nature of our natural-goods, it is not possible to cancel, change, or refund orders that have shipped, as all sales are final.
Do I need an account to place an order?
While we encourage you to become a member of our website, you do not need an account to place an order. You may choose to checkout as a guest by simply adding products to your cart and checking out via our secure payments gateway.
How Do I Track My Order?
Customers will be provided a unique Tracking number in the Order Shipment Email. Orders may also be tracked by visiting the following page on our website and entering the Tracking number: www.alnaturelle.com/order-tracking
How Can I Return a Product?
Quality and customer satisfaction are our top priorities; however, due to the consumable nature of our products, we do not offer refunds or exchanges once the product has shipped.